PRIVACY POLICY

Last Updated: 26 November 2025
Nicole Gaviria Therapy LLC (“Company,” “we,” “our,” “us”)

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, digital programs, therapy services, coaching, online courses, community platforms, and related offerings (“Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in three main ways:
(1) information you voluntarily provide,
(2) information automatically collected,
(3) information received from trusted third-party platforms.

1.1 Information You Provide Directly

Depending on which Services you use, you may provide:

  • Name, email address, phone number
  • Billing and payment information
  • Login credentials (for membership areas)
  • Therapy intake details
  • Coaching responses and questionnaire submissions
  • Community posts or messages
  • Support or customer service inquiries

Therapy-Related Personal Information

If you access therapy services, you may provide sensitive information related to mental health, wellbeing, emotions, and personal history.
This information is treated with the highest confidentiality and stored securely in accordance with ethical, legal, and professional standards.

We never share therapy-related data with advertisers or use it for marketing.

1.2 Information Automatically Collected

When you interact with our website or digital programs, we automatically collect:

  • IP address
  • Device information
  • Pages visited
  • Browsing activity
  • Click behaviour
  • Time spent on pages
  • Referring URLs

This is done through:

  • Cookies
  • Analytics tools (e.g., Google Analytics)
  • Advertising pixels (Meta, TikTok, Google Ads)

You may manage your cookie settings at any time.

1.3 Information From Third-Party Integrations

If you interact with our Services through external platforms, we may receive data from:

  • Klaviyo (email marketing & forms)
  • ManyChat (messenger automation)
  • Go High Level (app & CRM)
  • Skool or Kajabi (course/community platforms)
  • Stripe or PayPal (payments)
  • Meta / Google Ads (advertising tools)

We only access the minimum data required to deliver the Service you requested.

2. How We Use Your Information

We use your information to:

Service Delivery

  • Provide therapy, coaching, digital products, and online courses
  • Process payments and manage subscriptions
  • Communicate with you about your account or purchases
  • Deliver community and program features

Support & Client Experience

  • Respond to questions and provide customer support
  • Tailor program content based on your goals and progress

Administration

  • Improve our website and Service performance
  • Analyse trends and user behaviour
  • Manage business operations and compliance

Marketing (Non-Therapy Data Only)

We may use your non-therapy data to:

  • Send emails you opted into
  • Deliver updates, promotions, or free resources
  • Improve advertising relevance

We never sell your data.
We never use therapy session content or sensitive information for marketing.

3. How We Store & Protect Your Information

We take data protection seriously.

Therapy Data Security

Therapy notes and client files are stored in secure, encrypted systems that meet professional and industry standards. Access is restricted to the Company and authorised support personnel only when necessary.

Digital & Website Data Security

  • Encrypted servers
  • Password-protected systems
  • Limited internal access
  • Secure payment processors (Stripe, PayPal)
  • Firewalls and SSL certificates

Despite our best efforts, no system can guarantee 100% security. Clients share information at their discretion.

4. Sharing Your Information

We only share information when necessary to operate our Services or when legally required.

We may share information with:

  • Trusted providers (website hosting, analytics, payment processors, automation tools)
  • Legal authorities if required by law, subpoena, or to protect safety

We do NOT share or sell:

  • Therapy notes
  • Mental-health data
  • Sensitive personal information
  • Client session content

Your confidentiality is paramount.

5. Your Rights

Depending on your location, you may have rights including:

  • Access your personal data
  • Correct or update data
  • Request deletion
  • Withdraw consent
  • Opt out of marketing
  • Request data portability
  • Limit use of sensitive information

To exercise rights, email: {{Insert Contact Email}}

We respond to all requests in accordance with applicable law.

6. Children’s Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect data from minors.
If you believe a minor’s information has been collected, contact us immediately.

7. Data Retention

We retain data only as long as necessary to:

  • Provide the Service
  • Meet professional obligations
  • Comply with legal standards
  • Resolve disputes
  • Maintain business records

Therapy files may be retained for a period aligned with ethical and professional guidelines.

8. International Data Transfers

As a global digital business, your data may be processed in countries outside your own, including the United States and New Zealand.
We ensure appropriate safeguards are in place.

9. Third-Party Links

Our website and programs may contain links to external websites.
We are not responsible for their privacy practices.
Please review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting.
We will notify you of significant updates by email or website notice.

11. Contact Us

For questions, concerns, or privacy requests, contact:

Nicole Gaviria Therapy LLC
Email: hello@nicolegaviriatherapy.co.nz