TERMS & CONDITIONS
Last Updated: August 2026
Welcome to Nicole Gaviria Therapy LLC (“Company,” “we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your access to and participation in our therapy, coaching programs, digital products, online courses, and community spaces.
By purchasing, enrolling in, or accessing any of our services, you confirm that you have read, understood, and agreed to these Terms.
For any questions, contact: hello@bingefreebestie.com
1. SERVICES OFFERED
Nicole Gaviria Therapy LLC provides the following services:
- One-on-One Therapy
- Live Group Coaching Programs
- Digital Products, Educational Resources & Workshops
2. COACHING VS THERAPY DISTINCTION
Group Coaching Programs
All group coaching programs are delivered in a coaching and educational capacity only. These programs do not constitute personalised mental health treatment, psychotherapy, diagnosis, or medical care. Participation does not create a therapist-client relationship between you and Nicole Gaviria.
One-on-One Therapy
A therapeutic relationship only exists when you are formally contracted for one-on-one therapy services. Different clinical, ethical, and legal obligations apply to therapy clients, and are governed by separate therapy-specific agreements.
3. PROGRAM ELIGIBILITY & ACCEPTANCE
Entry into The Break Up program is by purchase or application; however, we reserve the right to:
- Decline an application
- Remove a participant
- Terminate access at any time
This may occur if:
- Your needs exceed the scope of the program
- Participation becomes unsafe or inappropriate
- Group guidelines are violated
- Information on your application is found to be inaccurate
Removal under these circumstances does not automatically qualify for a refund. This is at our discretion.
4. THE BREAK UP: PROGRAM STRUCTURE
The Break Up is a 6-month live coaching container, priced at $2,500 AUD (or via an approved 4 x $625 AUD/month payment plan), designed to support clients toward binge-free results within the first 90 days of enrolment. Promotional or founding pricing may be offered for specific cohorts at Nicole Gaviria Therapy LLC’s discretion and will be communicated at the time of enrolment.
The container includes: a live onboarding call, bi-weekly hot seat coaching calls, monthly live workshops, and community forum access, all provided for 6 months from the date of the live onboarding call. Curriculum access (8 modules) is also provided for 6 months from enrolment. Certain bonus resources (including the handbook, worksheets, and AI coach tool) are provided with lifetime access as stated at the time of purchase.
The Inner Circle upgrade is a separate paid tier, currently priced at $3,500 AUD (or via an approved 4 x $875 AUD/month payment plan), limited to 5 active participants at any time. In addition to the full 6-month container included with The Break Up, Inner Circle clients receive 4 private 60-75 minute 1:1 sessions with Nicole across that period.
5. THE 90-DAY CHECK-IN
The Break Up is designed to support clients toward binge-free results within the first 90 days of enrolment. Every client receives a complimentary private 30-minute 1:1 check-in session with Nicole at the 90-day mark of her container, regardless of progress made. This session reviews progress to date and, where helpful, supports the client in problem-solving toward her goals for the remainder of her 6-month container.
This provision does not constitute a promise or guarantee of specific clinical outcomes. Individual results vary based on engagement, personal circumstances, and consistent application of program material, consistent with Section 14 (Liability Disclaimer) below.
6. CLIENT RESPONSIBILITIES
For One-on-One Therapy & Coaching Clients:
- Payment must be made in advance
- Minimum 24 hours’ notice is required for cancellations
- Missed sessions or late cancellations are non-refundable
For Group Coaching Clients:
- Results depend on your personal engagement and application
- Group spaces must remain safe, respectful, and confidential
- Harassment, bullying, unsafe behaviour, or boundary violations will result in immediate removal without refund
- You agree not to share or distribute confidential group discussions
7. COMMUNITY & GROUP GUIDELINES
All program participants must:
- Respect community boundaries
- Maintain confidentiality
- Avoid harmful, triggering, or inappropriate content
- Follow moderator direction
Failure to follow community guidelines may result in immediate removal without refund.
8. CONFIDENTIALITY & PRIVACY
- We comply with New Zealand Privacy Law
- Coaching spaces are confidential except where required by law
- Payment details are securely processed via Stripe
- You are responsible for maintaining the privacy of your login information
9. USE OF WINS, STORIES & TESTIMONIALS (MARKETING CONSENT)
By enrolling in any program, you grant consent for Nicole Gaviria Therapy LLC to share anonymised wins, progress updates, reflections, and celebrations for marketing and educational purposes.
This includes:
- Website
- Social media
- Emails
- Promotional materials
Strict protections apply:
- Pseudonyms will always be used
- No identifying information will ever be shared
- Stories are used with the intention of celebrating progress and demonstrating program effectiveness
If you wish to withdraw this consent at any time, you may do so in writing via email.
10. INTELLECTUAL PROPERTY
All content provided is the exclusive property of Nicole Gaviria Therapy LLC including:
- Videos, audios, PDFs
- Worksheets, resources, handbooks
- Trainings, libraries, bonuses
You may not reproduce, distribute, resell, or share materials under any circumstances. Violation may result in immediate termination and legal action.
11. REFUND & CANCELLATION POLICY
One-on-One Therapy Support Packages
After the first session, remaining unused sessions may be refunded if either party deems the relationship unsuitable. Missed sessions without proper notice are charged in full.
The Break Up — 14-Day Conditional Guarantee
It’s really important to me that you feel safe making this investment, so I offer a money-back guarantee on The Break Up specifically. If this program is not right for you, you can access a refund within 14 days of purchasing, provided you demonstrate that you have completed the first two module videos (Reset + Reclaim, Cravings Chaos and Coping) and their corresponding worksheets. If, having done so, you don’t see the value in the program, the refund is yours.
This guarantee ensures our community is filled with serious, committed individuals, creating a better experience for everyone. If you’re not ready to put in the work, this program isn’t for you — and that’s okay.
To qualify for a refund:
- You must complete at least two (2) modules
- You must return your completed worksheets as proof of effort
- You must email your refund request and evidence within 14 days of purchase
- The request must include your completed work and evidence of implementation
Refunds are not granted for non-participation or disengagement, due to the nature of this digital product and your full access to the program during that time. This 14-day window is the sole refund pathway for The Break Up; once it has passed, the general Group Coaching Programs policy below applies.
Other Group Coaching Programs
- No refunds once the program has commenced
- Missed calls do not qualify for refunds
- Removal for breach of guidelines voids refund eligibility
12. BILLING & PAYMENT AGREEMENT
All prices for our services are listed in Australian Dollars (AUD).
All services must be paid via our website checkout, either in full or via an approved payment plan. Access to programs, live calls, and community spaces is granted only once payment has been successfully processed through checkout — enrolment is not confirmed and access is not provided prior to successful payment.
- Accepted payment method: Stripe, via website checkout
- The Break Up’s approved payment plan is 4 x $500 AUD/month (or the applicable founding/cohort rate where offered), plus a payment plan administration fee of [insert amount/percentage] to cover the additional processing and administrative costs of instalment billing
- The Inner Circle’s approved payment plan is 4 x $750 AUD/month, subject to the same administration fee
- Payment plans must be completed in full regardless of participation, progress, or continued engagement
Failed or Declined Payments
If a scheduled payment plan instalment fails or is declined, we will contact you to update your payment details and reprocess the payment. You will have 5 business days from the date of first contact to resolve the failed payment.
If payment is not successfully resolved within this window, your access to live calls, the community, and program materials will be suspended until the outstanding payment is received. Continued non-payment may result in termination of your enrolment; this does not waive your obligation to pay the remaining balance owed under your payment plan agreement.
13. CHARGEBACK & DISPUTE RESOLUTION
- Chargebacks filed without contacting us first will result in immediate service termination
- Fraudulent disputes will be contested through Stripe
14. LIABILITY DISCLAIMER
- Coaching and educational services do not replace medical or psychiatric treatment
- Participation is voluntary
- Results are not guaranteed
- We are not liable for direct or indirect consequences of program participation
15. TERMINATION POLICY
We reserve the right to terminate access for:
- Non-payment
- Behavioural violations
- Safety concerns
- Breach of any Terms
Termination under these conditions does not qualify for a refund.
16. MODIFICATIONS TO TERMS
We may update these Terms at any time. Continued use of services means you accept the latest version.
17. CONTACT
For all enquiries: hello@bingefreebestie.com