Nicole Gaviria Therapy LLC (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, free guides and workshops, programmes, therapy services, coaching, online courses, community platforms and related offerings (“Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
We collect information in three ways: information you give us, information collected automatically, and information we receive from trusted third-party platforms.
Depending on which Services you use, you may give us:
If you use therapy services, you may give us sensitive information about mental health, wellbeing, emotions and personal history. We treat this with the highest confidentiality and store it securely in line with ethical, legal and professional standards.
We never share therapy-related data with advertisers or use it for marketing.
When you use our website or digital programmes, we automatically collect your IP address, device information, pages visited, browsing activity, click behaviour, time spent on pages and referring URLs. This is done through cookies, analytics tools (such as Google Analytics) and advertising pixels (such as Meta, TikTok and Google Ads). You can manage your cookie settings at any time.
If you interact with our Services through other platforms, we may receive data from:
We only access the minimum data needed to deliver the Service you asked for.
We may use your non-therapy data to send emails you opted into, share updates, promotions and free resources, and improve how relevant our advertising is. You can unsubscribe from our emails at any time.
We never sell your data. We never use therapy session content or sensitive information for marketing.
Therapy notes and client files are stored in secure, encrypted systems that meet professional and industry standards. Access is limited to the Company and authorised support personnel, and only when necessary.
Despite our best efforts, no system can guarantee 100% security. You share information at your own discretion.
We only share information when needed to run our Services or when the law requires it. We may share information with:
We do not share or sell therapy notes, mental health data, sensitive personal information or client session content. Your confidentiality matters to us.
Depending on where you live, you may have the right to:
To use these rights, email [email protected]. We respond to all requests in line with the law that applies to you.
Our Services are not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a minor’s information has been collected, please contact us straight away.
We keep data only as long as needed to provide the Service, meet professional obligations, follow legal requirements, resolve disputes and keep business records. Therapy files may be kept for a period that matches ethical and professional guidelines.
As an online business, your data may be processed in countries outside your own, including New Zealand, Australia and the United States. We make sure appropriate safeguards are in place.
Our website and programmes may link to other websites. We are not responsible for their privacy practices, so please read their policies separately.
We may update this Privacy Policy from time to time. Changes take effect when posted. We will let you know about significant updates by email or a notice on our website.
For questions, concerns or privacy requests:
Nicole Gaviria Therapy LLC
Email: [email protected]